Skilled Helper Model
Gerard Egan 1998
The Helping Dialogue (Egan, 2013):
Essential Communication Skills.
- Tuning in
- Active listening
- Responding with empathy
- Checking understanding
- Probing
- Summarising
- Challenging
- Negotiating
References:
- Egan, G. (2013) The skilled helper: A problem-management and opportunity-development approach to helping. 10th ed. Florence, KY: Brooks/Cole.